Policy, Terms and Conditions, Returns
Terms and Conditions:
J Bui & Company will only ship orders to the billing address associated with the purchasing credit/debit card. Once your order is fulfilled, please allow 3 to 5 business days for us to ship via FedEx or UPS. All domestic packages will require an adult signature upon delivery. Most orders will be shipped from Monday - Friday. Saturday delivery is available at an additional cost. J Bui & Company will not be responsible for any import fees and/or taxes for international shipping.
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J Bui & Company is not responsible for any lost, stolen, or damaged packages occurred once it leaves our property. Our company insures all packages and is not to presume responsible for filing a claim. Customers are accountable for reporting any and all claims to the appropriate courier.
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We are not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue faced by the shipping company. If your package is returned to us for any reason, you will be responsible for charges relating to the re-shipment of your order.
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Credit Card Authorization: By making a purchase on our platform, you explicitly authorize us to charge the provided credit card for the total amount specified during the checkout process. This authorization serves as proof that you willingly initiated the transaction and acknowledge your responsibility for the payment. In the event of a chargeback dispute, we will utilize this authorization as evidence to support our case. We encourage you to review your order details carefully before confirming the purchase and to contact our customer support for any inquiries or clarifications regarding the transaction.
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Returns:
J Bui & Company DO NOT ACCEPT RETURNS AND ALL SALES ARE FINAL.
In the event your item is defective please contact us within 24-hours of receiving the item. We may accept exchanges within the 24-hour period, but the item must be in the same category with the same price or lower. The condition of the product purchased must be new, unused and in its original packaging and with all components included.
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If you are sending a defective item back for an exchange, you must first request an RMA number for your package. You can do so by contacting us at 281-330-0736 or jbuiandco@gmail.com. For security reasons, insure the package and do not disclose the contents inside the package. J Bui & Company is not responsible for any loss or damage that occurs during shipping. All exchanges of defective merchandise must be accompanied by the original sales receipt or order number. Please mail the package to the address below and confirm that your name and address is legible on the package.
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J Bui & Company
5841 Babcock Rd
San Antonio, TX 78240
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Our sales team will contact you upon receipt of the package. We will confirm the jewelry's condition for damages or wear and tear during the 24-hour from the delivery date.